Why is my screenshot not working?
Most likely, your screenshot doesn’t include the full game board clearly on display.
Your screenshot has a zoomed-in game board
Completely zoom out before taking a screenshot. This way, the whole board is visible, and Snap Cheats can properly scan every tile.
Your app switcher was activated during the screenshot
If your device’s app switcher was somehow activated during your screenshot, our solver will not be able to locate the board. Make sure you don’t accidentally activate it while taking the screenshot.
Something is interfering with the game board
Make sure nothing is obscuring the game board -- this includes all forms of notifications, volume/ringer icons/sliders, the secondary status bar (Hotspot, Navigation, Phone Call), game tuner badge, Facebook chat heads, WWF tutorials (Word Radar), etc.
Your playable tiles aren’t on the tile rack
All of your playable tiles need to be on the tile rack (not the game board) in order for the screenshot to import correctly and show valid results.
You’re using a screen dimmer
Turn off all third party screen dimmers before taking your screenshot. Always use the system's own brightness controls. Screen dimmer apps not only fail to actually dim your screen, they also waste your battery and interfere with our screenshot importer.
Your app needs an update
Make sure your cheat app is updated to the latest version.
You’re using a low resolution device (480p)/low quality screenshots
We officially support phone displays as low as 720p. Anything below that risks tiles getting detected incorrectly, or sometimes not at all. Additionally, some phones and tablets take JPEG format screenshots instead of the default PNG format. JPEG format destroys image data and may lead to detection issues. Set your device to take PNG screenshots if possible. If this option is not available, you can try our officially supported screenshot utility: HiQ OCR Screenshot Tool
Our solver only supports the default Sunny background theme (as detailed in the Screenshot Doctor when troubleshooting an import failure). Visit the Chums Store to set the theme back to Sunny.
- Go to the Chums store (find the Shop in the lower right corner on the Home screen of Word Chums)
- Tap on Themes
- Choose Sunny
During Fast Play, the board becomes transparent when it's your opponent's turn. This makes it difficult for our solver to identify your game board. During Fast Play, you can either use Snap Cheats only when it is your turn or use the manual board solver on our Word Chums Cheat website.
If you have Force Server OCR enabled, try turning it off.
- Tap the gear icon to go to Settings
- Find Force Server OCR at the bottom of the Settings list
- Tap on Force Server OCR to turn it off (make sure there is no checkmark)